In the past, government accountability systems have focused on the dollars spent and the activities performed by an agency. But the public wants to know more—what is the agency actually accomplishing? Outcome measures show the public what results they can expect and help managers focus on achieving them.

Sterling Associates, LLP, are experts in outcome-based management. We are intimately familiar with the challenges of developing outcome measures and outcome-based management systems.

We understand it may be difficult to define outcomes in certain areas, that lack of appropriate data is a problem, and that outcome information can be misinterpreted and misused by stakeholders.

Sterling Associates, LLP, has developed strategies for meeting these challenges. These strategies keep the momentum going while providing a safe "internship" period for learning and building outcome-based systems.